Legal
This agreement is between Webradio-Hosting.com, herein referred to as Provider, and subscribers to our hosting packages, herein referred to as Subscriber.
Webradio-Hosting.com’s Terms Of Services (TOS) is provided to give our customers and users a clear understanding of what Webradio-Hosting.com expects of them while using our offered services. All users of Webradio-Hosting.com’s streaming and dedicated services — those who access some of our Services but do not have accounts, as well as those who pay a service fee to subscribe to the Services — must comply with this Terms of Service.
Streaming, Content Hosting & Licensing
Webradio-Hosting.com does not actively monitor stream contents and all content broadcast is the sole responsibility of the client.
We do not provide any form of legal cover to individuals or companys who utilize our services to distribute content with any copyright protection.
Under no circumstances will Webradio-Hosting.com be responsible for the behaviour of our clients or their users when found to be broadcasting protected content. All licensing, copyright and royalty issues are the sole responsibility of the individual clients and/or their production entities.
You may not use our services to distribute adult, racist or any other un-sociable material. Webradio-Hosting.com’s services may not be used for illegal purposes, or to support illegal activities.
If contacted by an authority in the event of an illegal situation regarding any of the above, we will co-operate fully in any investigations they decide to make against clients found to be breaking the law.
Webradio-Hosting.com will make every effort possible to ensure security of client’s data, however due to the large volume of media stored, our standard costs do not include backup of data, please contact us if you would like to arrange this at an extra cost. All data is stored at clients own risk and we will assume no responsibility for any loss, damage or corruption of files hosted on our servers.
All live streaming purchased from Webradio-Hosting.com is limited in bandwidth by a bitrate (X kbps). If you choose to stream above the purchased bitrate on a live server, we reserve the right to terminate your account without warning, refund or explanation.
If your account is suspended because of this, we reserve the right to charge a $5 admin fee to have it re-activated.
Podcasting & Ondemand Services: Fair Usage Policy
Services provided to clients by Webradio-Hosting.com under our podcasting and ondemand products are sold on a fair usage basis. Podcasting and on demand services are not offered on a dedicated or unlimited basis unless otherwise specified.
Server processing and bandwidth resources for these products are shared with other users of the system and clients are required to understand this. We reserve the right to monitor, restrict, suspend or bill clients found to be using a disproportionate level of shared resources on a regular basis. In any such case, we will firstly contact the user to try and find a solution including, but not limited to attempting to compress media to reduce resource usage, upgrading to a higher level of service or restricting download/resource usage.
Security
You are responsible for any misuse of your account, even if the inappropriate activity was committed by a friend, family member, guest, or employee. Therefore, you must take steps to ensure that others do not gain unauthorized access to your account. In addition, you may not use your account to breach security of another account or attempt to gain unauthorized access to another network or server. That being said, take note of the following guidelines:
1. Your password provides access to your account. It is your responsibility to keep your password secure.
2. Sharing your password and account access with unauthorized users is prohibited. You should take care to prevent others from using your account since you will be held responsible for such use.
3. Attempting to obtain another user’s account password is strictly prohibited, and may result in termination of service.
4. You must adopt adequate security measures to prevent or minimize unauthorized use of your account.
5. You may not attempt to circumvent user authentication or security of any host, network, or account. This includes, but is not limited to, accessing data not intended for you, logging into or making use of a server or account you are not expressly authorized to access, or probing the security of other networks. Use or distribution of tools designed for compromising security is prohibited. Examples of these tools include, but are not limited to, password guessing programs, cracking tools, or network probing tools.
6. You may not attempt to interfere with service to any user, host, or network (“denial of service attacks”). This includes, but is not limited to, “flooding” of networks, deliberate attempts to overload a service, and attempts to “crash” a host.
7. Users who violate systems or network security may incur criminal or civil liability. Webradio-Hosting.com will cooperate fully with investigations of violations of systems or network security at other sites, including cooperating with law enforcement authorities in the investigation of suspected criminal violations.
Payment, Cancellation and Money Back Guarantee
Our services are billed on a subscription basis unless otherwise specified. Payment will be collected on a specific billing date each month. Failure to pay for services delivered may result in suspension of service and/or late payment fee’s in accordance with the Late Payment of Commercial Debt Act (1998).
Refunds are available for only 24 hours after any payment is made by a new customer, providing the service(s) provided have not been used. It is the clients responsibility to keep track of all payments made. Any refunds given will be minus any setup, admin or processing fee’s.
You are not liable for any form of refund if you have breached the terms of service in any way, which includes exceeding the agreed bitrate limit and broadcasting un-suitable content.
Clients wishing to cancel our service should contact us. Cancelling a PayPal subscription directly may result in an instant termination of service.
Support and Communications
Customers who require technical support can contact us at any time via the support ticket desk, we aim to respond to all requests within 24 hours and most tickets are replied to and often resolved well within this timeframe. However, our standard products do not include any form of support time response guarantee unless otherwise specified. Corporate customers who require a dedicated account manager, or guaranteed response times should contact us to arrange a premium service level agreement. We regret that we are unable to provide technical support via other lines of communication such as telephone or live chat to clients on our standard support agreement. This is enfoced due to the nature of our business and to ensure a fair level of service to the large number of customers who we serve.
Clients are expected to be courteous and professional in their communications to Webradio-Hosting.com. Under no circumstances will we tolerate any kind of verbal, physical, written or other abuse (including threats of abuse or retribution) of any Webradio-Hosting.com customer, employee, member, or officer will result in immediate account termination.
To aid our customer service representatives, it is important for clients to include a clear outline of account information, system reference numbers and adequate details of any problems when submitting a request to our support department. Failure to do so may result in a delayed response and/or resolution times.
You may also review our Privacy Policy.
